Professional Experience

Santosh Ameti

Bellevue, WA

Summary

A top-performing executive enriched with over 18 years of industry experience and a proven ability to build and scale enterprise grade services. Highly proficient in leading diverse teams to build AI and ML technologies, transforming business operations, and driving profitability. A well-established track record that reflects the ability to handle strategic planning, team management, and process optimisation while ensuring technological advancements align with the company's strategy and vision. Known for leveraging a data-driven approach along with a deep understanding of cloud platforms.

A visionary leader who excels in driving multiple projects simultaneously that positively impact the bottom line. Brings a wealth of experience in harnessing and implementing emerging technologies to stay ahead in competitive markets. Committed to fostering a culture of innovation, integrating cutting-edge technology solutions, and enhancing operational efficiency contributing to continued business growth.

Education

2006 B.E. (Hons.) Computer Science, BITS – Pilani

Experience

Amazon Inc, Seattle, WA

Part of the Amazon Bedrock team, as a head of engineering for Gen AI Applications

  • I built Agents, Flows, Guardrails, Evaluation, Prompt Management, Automated Prompt Engineering including prompt optimization and migration.
  • My teams created groundbreaking services like Agents, Guardrails that led to new innovation in the industry.
  • Evaluating Foundational Models is a complex and challenging endeavor, and my team is building a scalable platform to evaluate these large models across multiple dimensions, sizes, and modalities.
  • Managing a team of over 100 people, I am thrilled by the challenges and learning the roles give me every day.

Prior to this, as an ML head for the Amazon Lex team

  • I built Natural Language Understanding (NLU) and Automated Speech Recognition (ASR) systems from scratch.
  • I established a vision to simplify chatbot building and increase adoption.
  • Grew my team from 7 to over 100 people, built 30+ microservices, patented 20+ ideas, and launched deep learning models at scale.
  • I took the service global by launching in 10+ regions and 25+ locales over 24 months.
  • I managed Lex's infrastructure and capital expenditure, co-owned the P&L, and contributed to 100% yearly revenue growth for 3 years.
  • I worked to eliminate customer pain points and improve the developer experience.
  • My team innovated to simplify architecture, reducing latency and costs by up to 70%.

Groupon Inc, Seattle, WA

Part of the Getaways team, I manage the Inventory Platform that's responsible for inventory, availability, pricing, reservations for all travel deals in Groupon WW.

  • Built a platform from the ground up to integrate with multiple channel managers and third party wholesalers across US and EMEA.
  • Have setup multiple teams with independent direction and long-term strategy.
  • Grew the team from 4 to 20 people by attracting talent internally and hiring top talent from the industry.
  • Created a 5-year vision and multi-year roadmap for the team.
  • Played a critical role in defining the strategy roadmap, designing long-term as well as short-term business strategy and driving the execution plan to ensure business objectives are met.
  • Worked closely with the stakeholders in determining the organization's values, mission, vision, and goals.

Amazon Inc, Seattle, WA

Part of the Amazon Prime and Vendor Payments group, I owned Delivery Messaging for Amazon customers for various pages across amazon.com on all locales for all devices.

  • Created a vision and roadmap for my team.
  • Setup processes for smoother operations of the team.
  • Centralized the Delivery messaging and incorporating it in various pages without regressing latencies on the respective pages.
  • Built a framework to be used for messaging, content experimentation, etc.
  • Built a low latency scalable service for all delivery messaging features across the Amazon website worldwide.
  • Responsible for migrating the features to a responsive web working for PC/Mobile/Tablet, etc.
  • Clearing of technical debt and building scalable solutions.
  • Maneuvering the resources and prioritizing tasks to meet all the deliverables.
  • Driving down Latency for the features we own on the heavy traffic amazon.com detail page.
  • Ensure our customers get the best of experience with providing best of operations while supporting existing applications.
  • Hiring, coaching, and developing the team.